FAQ

We offer a curated range of fashion-forward clothing and accessories for both men and women, including tops, dresses, sets, outerwear, activewear, and more. We also provide custom-made options supported by our in-house factory.

Yes, we proudly support both ready-to-wear and custom-made fashion. If you're looking for something unique, please reach out to us via email to explore bespoke options.

We offer international shipping to the US, EU, and many other countries. Orders over $149 are eligible for free standard shipping. Some remote areas may be excluded. Please refer to our Shipping & Returns page for full details.

Delivery usually takes 5–10 business days, depending on your location and selected shipping method. Delays may occur during holidays or customs processing. For real-time estimates, check the shipping info at checkout.

We accept returns and exchanges within 30 days of delivery, provided items are unused, unwashed, and in original packaging. Contact our support team to start a return. See our full policy on the Shipping & Returns page.

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package via the carrier’s website or by visiting our Order Tracking Page.

Orders can only be changed or canceled within 24 hours of placement. Please contact us as soon as possible with your order number at kikiflame@kikiflame.com.

Yes, we ship worldwide. Shipping rates, times, and customs policies vary. You can view available shipping methods during checkout.

You can reach us at kikiflame@kikiflame.com — we typically respond within 24 hours on business days.

Our headquarters and factory are located in Asia. We support global shipping and custom orders to meet your needs.