Shipping & Returns

Welcome to our Shipping & Returns page. We want your shopping experience with KikiFlame to be smooth and worry-free. Below you’ll find detailed information on our shipping process, delivery times, and return policies.

📦 Shipping Information

Where We Ship

We ship worldwide, including the US, UK, EU, Australia, and more.

Shipping Fees

Free standard shipping for orders over $149
Shipping rates are calculated at checkout based on your location and selected method
Some remote areas may have limited service or additional fees

Processing Time

All orders are processed within 1–3 business days
Custom or made-to-order items may require an additional 3–5 business days

Estimated Delivery Times

Region	Standard Shipping	Express Shipping
US & Canada	5–8 business days	3–5 business days
Europe	6–10 business days	3–6 business days
Asia-Pacific	5–9 business days	3–5 business days
Other Regions	7–14 business days	Varies

📌 Please note: Delivery times are estimates and may vary due to customs or local carriers.

🔄 Return & Exchange Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Return Eligibility

Returns accepted within 30 days of delivery
Items must be unused, unwashed, and in original packaging
Final sale, custom, or discounted items may not be eligible

How to Request a Return

Please contact us at
📧 kikiflame@kikiflame.com
with your order number and reason for return. Our team will guide you through the process.

Refunds

Once we receive and inspect your return, a refund will be issued to your original payment method within 5–10 business days
Shipping costs are non-refundable unless the return is due to our error

Exchanges

If you'd like to exchange an item (e.g. for a different size), please contact us. We recommend placing a new order and returning the original item for a faster process.

💬 Need Help?

We’re happy to assist.
Contact us at 📧 kikiflame@kikiflame.com and we’ll get back to you within 24 hours.